1. Introduction & General Terms
Welcome to Crazy Times. These Terms and Conditions ("Terms") govern the use of the Crazy Times platform (crazytimes.vip) and all associated services, mobile apps, and features. By registering or using this platform, you fully agree to these Terms and Conditions.
Crazy Times is an internationally licensed online gaming platform offering online casino, slots, Live Casino, and Sports Betting services to players in Bangladesh and select regions. We believe our primary responsibility is to provide a transparent and fair gaming environment.
Important: These Terms and Conditions may be updated from time to time. The latest version will always be available on this page. We recommend checking this page regularly.
By following the Crazy Times Terms and Conditions, you can enjoy a safe and rewarding gaming experience. For any questions, reach out to our 24/7 support team.
2. Account Registration & Eligibility
The following requirements must be met to open an account with Crazy Times. Crazy Times reserves the right to close any account that does not comply with these conditions.
- You must be at least 18 years of age to register. Government-issued ID may be requested at any time to verify your age.
- Each individual is permitted to hold only one account. If multiple accounts are found belonging to the same person, all accounts will be permanently closed.
- All information provided during registration must be truthful, accurate, and complete. Creating an account with false information is a clear violation of Crazy Times' Terms and Conditions.
- Residents of countries where online gaming is prohibited by law are not permitted to use Crazy Times.
- Your account password and login credentials must be kept strictly confidential. Allowing anyone else to access your account is prohibited.
- The mobile number and email address registered on your account must remain active and valid, as they are used for all communications.
Warning: Creating an account on behalf of someone else or through a proxy is strictly prohibited. If such activity is detected, the account and all associated balances will be forfeited.
3. KYC Verification Process
Crazy Times complies with international Anti-Money Laundering (AML) policies. As a result, KYC (Know Your Customer) verification is mandatory in certain circumstances.
| Situation |
Required Documents |
Time Limit |
| First Withdrawal |
National ID Card / Passport |
24–48 Hours |
| Large Withdrawals (BDT 50,000+) |
NID + Bank Statement |
48–72 Hours |
| Suspicious Activity |
Additional documents may be requested |
Up to 72 Hours |
| VIP Upgrade |
NID + Selfie |
24 Hours |
Withdrawals may be temporarily placed on hold until KYC verification is complete. Crazy Times makes every effort to complete the verification process as quickly as possible.
4. Deposit & Withdrawal Rules
Crazy Times supports all popular payment methods available in Bangladesh. The key terms for deposits and withdrawals are outlined below.
- Minimum Deposit: BDT 500. Deposits are generally credited to your account instantly.
- Minimum Withdrawal: BDT 1,000. Withdrawal requests are processed within 30 minutes.
- Payment Method: bKash, Nagad, Rocket, bank transfer — all supported.
- Withdrawals can only be made to the same payment method used for the deposit.
- If there is an active bonus on your account, wagering requirements must be met before a withdrawal can be processed.
- A record of every transaction can be viewed in your account history.
- Crazy Times does not charge any transaction fees; however, your payment provider may apply their own charges.
Tips: Complete your KYC verification in advance for faster withdrawals. Verified accounts receive payment in an average of just 15–20 minutes.
5. Bonus & Promotion Terms
Crazy Times offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be read carefully before acceptance.
- Welcome Bonus: A special bonus on your first deposit as a new member. Specific wagering requirements apply.
- Wagering Requirement: A specified multiplier — typically 20x–35x — of the bonus amount must be wagered.
- Winnings from bonus funds can only be withdrawn after wagering requirements have been fully met.
- Bonuses are generally valid for 7–30 days. Any unused bonus will be automatically forfeited upon expiry.
- Attempting to collect bonuses through multiple accounts or by using a VPN is strictly prohibited.
- Crazy Times reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Cashback bonuses generally carry lower wagering requirements — see the promotions page for full details.
Please note: Crazy Times has zero tolerance for Bonus Abuse. Using automated betting software, arbitrage betting, or low-risk covering strategies to complete bonus wagering will result in the bonus being voided.
6. Gameplay Rules & Fairness
All games on Crazy Times are supplied by world-class software providers. Every game outcome is determined by RNG (Random Number Generator) technology, ensuring complete impartiality.
- Each game has its own RTP (Return to Player) rate, which is listed in the game information.
- If a game is cancelled due to a technical error, Crazy Times will refund the wager.
- If a game is interrupted due to a lost internet connection, the outcome will be determined based on server logs.
- Crazy Times reserves the right to change odds in Sports Betting. The odds in effect at the time a bet is accepted will apply.
- Crazy Times reserves the right to void any winnings from a game in which a bug or technical error is identified.
- In Live Casino games, the dealer's decision is final; however, if a dispute arises, please contact support.
7. Responsible Gaming Policy
Crazy Times places responsible gaming at the top of its priorities. We provide a range of tools to ensure gaming remains a source of entertainment, not a cause of problems.
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Self-Exclusion: Temporarily suspend your account for a set period of time.
- Reality Check: You will receive periodic reminders about your gaming session duration and spending.
- Cooling-Off Period: Take a break for anywhere from 24 hours to 6 weeks.
If you suspect a gaming addiction, please contact our support team. We are always here to help. For more information, visit our
Responsible Gaming Visit the page.
8. Privacy & Data Protection
Crazy Times is committed to protecting the privacy of your personal information. All data is secured with 256-bit SSL encryption. For more details, please see our Privacy Policy Read.
- Your personal information is never sold or transferred to third parties.
- Information may be disclosed to the relevant authorities where required by legal obligation.
- Cookie and analytics data is used solely to improve the quality of our services.
- Requests to view or delete your personal data can be submitted through our support team.
9. Account Closure & Suspension
Crazy Times reserves the right to close or suspend an account without prior notice in the following circumstances:
- Any breach of the Terms and Conditions.
- Registering with false information or submitting fraudulent documents during KYC verification.
- Operating multiple accounts or using proxy accounts.
- Bonus abuse, cheating, or fraudulent activity is detected.
- Evidence of money laundering or suspicious financial activity is found.
Users may also request account closure at any time through support. Prior to closure, you will be given the opportunity to withdraw any verified balance.
10. Dispute Resolution
If you have a dispute with Crazy Times, please contact our customer support first. We aim to resolve all issues within 72 hours.
- If you are not satisfied with the support team's decision, the matter can be escalated to senior management.
- In disputes relating to game outcomes, server logs and RNG certification will serve as the final and definitive evidence.
- These Terms and Conditions are governed by the laws of the international gaming licensing authority
.
11. Policy on Changes to Terms
Crazy Times reserves the right to partially or fully amend these Terms and Conditions at any time. Notice will be sent to your registered email or by SMS before any changes take effect.
- Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.
- For major changes, at least 7 days' notice will be given in advance.
- The date of the most recent update will always be shown at the top of this page.
Check back on this page regularly. If you have any questions about changes, our support team is always ready to help.
Frequently Asked Questions (FAQ)
Yes, Crazy Times welcomes players from Bangladesh. However, it is entirely the user's responsibility to comply with the local laws and regulations of their own country.
Yes, every bonus has specific wagering requirements. Typically, you need to wager 20x to 35x the bonus amount. Full details are listed on the promotions page.
For KYC-verified accounts, withdrawals are typically processed within 15–30 minutes. Unverified accounts may take 24–72 hours.
No. Under Crazy Times Terms and Conditions, only one account is permitted per person. If multiple accounts are found, all of them will be closed.
Contact us via support chat or email to request account closure. You will be given the opportunity to withdraw any remaining balance before the account is closed.